Privacy Policy

Kurira > Privacy Policy

PRIVACY POLICY

We are committed to respecting your privacy and we comply with data protection and privacy laws as set in the UK. This Policy lets you know what data we may collect about you, how we use it and gives you information about your rights and how you can get in touch with us. This Privacy Policy is updated from time to time and any new updates are published on this website.

Who we are

Kurira is a registered trade name of Nubiacom Ltd a company registered in England and Wales under company number 08562622 with its registered office being; Corby Enterprise Centre, London Road, Corby, NN17 5EU.

You can contact our Data Protection Officer at customerdata@kurira.com or you contact us via the website contact form. You can also write to Kurira – Nubiacom Ltd, Corby Enterprise Centre, London Road, Corby, NN17 5EU.

For the purposes of this Privacy Policy, “we”, “us” and “our” mean Nubiacom Ltd including the Kurira trade name.

What information we collect about you

We collect your information via our website at the point of sign up or when you log into your account to update such information. We may collect some information when you interact with us via various contact mediums including email, phone, text and social media.

When you sign up for an account we collect your full name, physical address, email address and phone number.

When you make calls through our systems we collect your traffic data. This is data we see as part of providing you with connectivity like the numbers you call, the date, time and duration of the calls.

When you make payments we collect details of the purchases such as dates of payments, the value of your purchases and other details relating to the transaction that you have made excluding payment card details.

When you provide an update of your personal information over the phone we update our databases in such a manner that the information is visible to you when you log into your account.

When you visit our website we collect your IP address, data showing when you visited, which pages you looked at, information about your operating system, device and browser version. This data is gathered using commonly used tools such as cookies.

Why we collect personal information about you

We collect your information for the following reasons:

  • To help manage your account and deliver products and services relevant to you
  • To determine your identity in order to prevent misuse of your account and our systems
  • To create an account for you that you can use to purchase and use our products and services
  • To send you marketing materials where we can demonstrate a relationship with you and you have not told us that you do not want to receive these.
  • To send critical communications regarding your account.
  • To send you receipts when you purchases our products and services
  • To maintain our list of people who have asked not to receive direct marketing material from us.
  • To process your order and provide you with the products and services you have purchased from us
  • To provide you with accurate customer services when you contact us
  • To improve and innovate our products and services, and develop new ones
  • To comply with legal requirements
How we share your information

We do not sell your information to anyone and only pass it to our trusted partners and service providers who work with us to ensure provision of services and a smooth running of our business.

We may pass your information to:

  • Partners, suppliers or agents involved in delivering the products and services you have ordered or used
  • Service providers who work for us such as marketing agencies, marketing survey sites, software application providers, website hosts and payment gateways
  • Law enforcement agencies, government bodies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law
  • A third party or body where such disclosure is required to satisfy any applicable law, or other legal or regulatory requirement
  • New or prospective owners of Nubiacom Ltd as a whole or its component trade names such as Kurira.
Keeping your personal information secure

Our databases are secured by various forms of security algorithms and measures which prevent unauthorised access thus ensuring information security. We have implemented Secure Socket Layer (SSL) keys throughout our website which means that all pages that are browsed are adequately encrypted according to prevailing technological standards.

All payment details are transmitted over SSL and handled in compliance with Payment Card Industry Data Security Standards (PCI DSS). Kurira does not store any payment card details but integrates trusted third party payment gateways to collect and process such information.

We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

We never ask for your secure personal or account information by an unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.

Why we keep hold of your information

We will store your information for as long as we have to by law. If there is no legal requirement, we will only store it for as long as we need to.

We will keep some personal information for a reasonable period after your last usage of our products and services, in case you decide to use our services again. We, or one of our partners, may contact you about our products and services during this time if you haven not opted out of receiving marketing communications from us.

Transferring information outside of the EEA

We might transmit your information to other companies based outside the EEA.  For example, like many companies, we may use cloud services from suppliers outside the EEA.

This means your personal information may be processed outside the European Economic Area (EEA) where privacy laws may not provide protection to the same level as in the UK. Before any transfer takes place we will take steps to ensure that your personal information will be adequately protected as required by the UK Data Protection Act and that safeguards such as standard contractual clauses are in place.

Your Rights and Choices
Right to correct personal data

You have the right to have information held about you corrected if it is not accurate. If the information we hold about you needs to be updated, or you think it may be inaccurate, you can log in to your Kurira account to update it or contact our Customer Support team

Right to consent

Where we use your information on this basis, you have the right to withdraw that consent.

Right to access personal data

You have the right to make a request for a copy of the personal data that Nubiacom Ltd holds about you.

Right to data portability

You have the right to be able to take with you the personal data you provided to us in certain circumstances. We ensure that you can take your data with you by allowing you to obtain your itemised usage and payment history online.

Right to object to use of personal data

You have the right, in certain circumstances, to object to us processing your personal information.

Right to be forgotten

In some circumstances, including where we are relying on your consent to use your data, you have a right to request us to delete your information.

Direct Marketing

You have the right to object to direct marketing. Opting out of direct marketing does not mean that you will no longer receive service-related messages. You will still continue to receive those unless we have indicated otherwise.

Contact us

For further information about our privacy practices and to request any of these rights, please contact our Customer Support team. To contact the team, you can:

Account access:       Log into your Kurira account to access and administer your data.

Contact form:            Fill in form at our contact page

Email:                         customerdata@kurira.com

Phone:                       +44 3303 502 301

How we use cookies

A cookie is a small text file that is saved onto the hard drive of your computer when you use a website.

For more information on how we use cookies and how they affect your browsing experience, please see our Cookie Policy.