Frequantly Asked Questions

General Questions

For Android users, Download our Kurira App from your Google Play Store . For iPhone users, Download Kurira from your Apple App Store .

On My Account on the Kurira website My Account ,click on the forgot Password link and enter your email. A reminder of your password will be sent to your email.

You must check the Account number and password that you have entered and make sure they are correct. To find your account number you need to log into the website using your email address and click on “Kurira App Info”. NB:Your email address is used on the website, the Account number is used on the mobile app

Log into your account using your email address and password and click on the “Kurira App Info” tab, where all the details are displayed.

International Calling

You can call any country in the world because Kurira is best for global calls. Rates start from as low as 1p, please check the rates page for low rates to your favourite destination.

Log into your account and click on the “Call History” tab where you can view your itemised call list for any date of your choice. Your balance is also announced every time you make a call.

You purchase credit by logging into your account on where you can use PayPal or a Credit/Debit card.

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Mobile Airtime

You can send airtime to your friends and family. Simply create a send-airtime account, enter the mobile phone number to top-up, choose the amount, enter your payment details and you’re all set.

Phone number needs to belong to one of the countries we serve.

Unfortunately, the airtime is sent right away to the mobile phone number you provided, and therefore a completed transaction may not be cancelled. This is why we show you several times during the topup process the phone number you’re sending to, in order for you to double-check.

Yes, you can send airtime to other mobile numbers. However, we only allow one number per transaction.

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